General terms & conditions

Terms &Conditions :

Roots will be happy to offer a full merchandise refund for items returned within seven 7 days, in their original condition and packaging. We will be happy to exchange or issue a store credit for merchandise returned within 14 days, in their original condition and packaging. All items retuned without their original packaging and rugs will be subject to a 15% restocking fee regardless of the policy stated above. No exchanges or returns after 14 days without prior store approval. Special/Custom orders are considered "Final" sales and are not eligible for refunds, exchanges, or store credit. Special/Custom orders require a 50% deposit at the time of order. We will make every attempt to assist our customers with any issues that may arise with their purchases and work towards finding an agreeable solution.